1. Introduction
Welcome to Tourvy ("we," "our," or "us"). We are committed to protecting your personal
information and your right to privacy. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our AI-powered trip management platform.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, company name, and password
when you create an account
- Profile Information: Business details, preferences, and settings you configure
in your account
- Trip Information: Travel requests, customer information, itinerary details, preferences,
and booking data
- Communications: Messages, feedback, and support inquiries you send to us
- Payment Information: Billing details and payment card information
2.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Usage Data: Pages viewed, features used, actions taken, and time spent on the
platform
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Tracking: Data collected through cookies and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Provide Services: Generate trip itineraries, process bookings, and deliver platform
features
- AI Processing: Use AI models to analyze trip requests and generate personalized
itineraries
- Account Management: Create and maintain your account, authenticate users, and
provide support
- Communications: Send service updates, notifications, and respond to inquiries
- Improvement: Analyze usage patterns to improve our platform and develop new features
- Security: Detect and prevent fraud, abuse, and security incidents
- Legal Compliance: Comply with legal obligations and enforce our terms
4. AI and Data Processing
Tourvy uses artificial intelligence (OpenAI's models) to generate trip itineraries. When you
submit a trip request:
- Trip request data is sent to OpenAI's API for processing
- The AI generates itinerary suggestions based on your request
- Generated content is stored in our database and associated with your account
- We do not train AI models on your data without explicit consent
- OpenAI processes data according to their privacy policy
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who help us operate our platform (hosting,
analytics, email, payment processing)
- AI Services: OpenAI for trip generation (as described above)
- Business Partners: Travel suppliers and DMCs (Destination Management Companies)
when necessary to fulfill bookings
- Legal Requirements: Law enforcement or regulatory authorities when required by
law
- Business Transfers: In connection with a merger, sale, or acquisition of our company
We do not sell your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit (HTTPS/TLS) and at rest
- Access controls and authentication mechanisms
- Regular security assessments and monitoring
- Secure database hosting with Supabase/PostgreSQL
However, no method of transmission over the internet is 100% secure. We cannot guarantee
absolute security.
7. Data Retention
We retain your personal information:
- For as long as your account is active
- As needed to provide you services
- As required by law or for legitimate business purposes
- You may request deletion of your account and data at any time
8. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Cookies: Manage cookie preferences through your browser settings
To exercise these rights, contact us at privacy@tourvy.com.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of
residence. We ensure appropriate safeguards are in place when transferring data internationally.
10. Children's Privacy
Our platform is not intended for children under 16 years of age. We do not knowingly collect
personal information from children. If you believe we have collected information from a child,
please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by
posting the new policy on this page and updating the "Last updated" date. Your continued use of
the platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us: